Bilingual Program Assistant

Education Full Time

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Job Details


Estimated: $25,000 - $32,000 a year

Full Job Description

Job Details

COMPANY OVERVIEW: Catholic Charities is the social ministry outreach of the Archdiocese of Washington. We believe in strengthening the lives of all in need by giving help that empowers and hope that lasts. Catholic Charities works to create a world in which every person is cherished, regardless of individual limitations, and strengthened in the use of personal gifts in order to reach his or her full potential as a valued member of the community.

We are looking for exceptional people who share our vision and values. Inspiring Hope. Building Futures.

Job Summary: The Program Assistant provides primary support of female clients in residential facility in support of program goals and objectives. The Bilingual Program Assistant must be able to communicate verbally and in writing English to Spanish and Spanish to English. Female residents have access to the shelter 24 hours a day due to low barrier shelter services being provided at this location. Female residents require access to the bathroom facilities during the same times that program assistant staff is maintaining cleanliness and safety of the bathrooms, dormitories and overall facility. Oversees daily shelter activities; enforces program rules and regulations; performs intake process and log entries; Provide a safe and orderly environment; addresses client behavior issues; conducts random urines and assist with maintaining cleanliness of the facility


  • Ability to work collaboratively within a team made up of workers who have a variety of job responsibilities (e.g. administration, case management and security personnel).
  • Performs the intake process for all clients and reports client behavior issues to the program manager or case management team.
  • Provide appropriate referrals as necessary.
  • Provides direction and crisis intervention to clients at the facility on an as needed basis.
  • Assists in maintaining the cleanliness of the facility (sweeping, mopping, emptying trash, cleaning surfaces, etc.)
  • Assists in maintaining clean dorm rooms throughout the day while occupied by female residents in the Work Program and female residents with approved reasonable accommodation requests who often have access to the dorm area 24 hours per day for changing of clothes or performing other personal tasks. This includes pulling and washing bed linens, as well as making sure mattresses and bed railing are clean and free of debris.
  • Assists in maintaining safety of clients and staff (CPI de-escalation, contacting 911, incident reporting, etc.). Responsibilities vary based on availability of security at location.
  • Enforces established rules and regulations, and mediate and resolve conflicts among residents.
  • Makes log entries for assigned shift.
  • Informs Supervisor and all appropriate staff of all potential or existing program concerns relating to client and facility safety / security. Documents information in log book or other designated record. Provides urgent reports via phone when necessary.
  • Participates in the quality improvement (CQI) process to deliver best practice services.
  • Enhances the client environment by creating a hospitable and customer-oriented facility.
  • Assist in providing safe storage and access for clients’ self-administration of medication, as needed.



  • High School diploma or GED required.
  • Six months experience in the human service or customer service field, preferably with persons who are homeless.
  • Basic computer skills in MS Office Software, web browsing, and navigation of MS Windows platform; or a willingness to be trained on developing computer skills.


  • Knowledge of principles and processes for providing customer service
  • Ability to establish and maintain cooperative working relationships.
  • Ability to motivate and engage clients residing in the facility
  • Ability to identify problems that are not easily defined and resolve them before the problem escalates
  • Ability to communicate information and ideas in speaking and writing
  • Ability to identify and resolve problems
  • Ability to work with diverse staff and client population
  • Ability to multitask and stay calm in a stressful environment
  • Document unusual incidents and client violations of program rules



GED or better.

High School Diploma or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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